Shipping & Returns
Delivery Areas
We deliver nationwide across the Philippines. Special rates apply for remote areas.
Shipping Options
- • Standard Delivery: 5-7 business days (₱150)
- • Express Delivery: 2-3 business days (₱300)
- • Overnight Delivery: 1 business day (₱500)
Free Shipping
Enjoy free standard shipping on orders over ₱2,000 within Metro Manila.
Return Window
Items can be returned within 30 days of delivery for a full refund.
Return Conditions
- • Items must be unopened and unused
- • Original packaging required
- • Receipt or order number needed
Return Process
Contact our support team to initiate a return. We'll provide a prepaid return label.
Order Processing
Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information.
Holiday Delays
Please allow additional processing time during holidays and peak seasons.
Food Safety
All food items are carefully packaged with proper insulation and ice packs to maintain freshness.
Damaged Items
If your order arrives damaged, contact us within 24 hours for a replacement or refund.
Customer Service
Email: support@northernchefs.com
Phone: +63 917 123 4567
Business Hours
Monday - Friday: 9AM - 6PM
Saturday: 9AM - 4PM
Response Time
We respond to all inquiries within 24 hours during business days.